Riu Cancun Hotel, Cancun

The hotel offers clean and comfortable rooms with friendly staff in a great location. However, some minor issues with room maintenance and service speed were noted. The dining options were diverse but had limited operating hours. Overall, a good value for a stay with beautiful views and convenient facilities.

Our stay at the hotel had its ups and downs. The room we got was not suitable for a group of four, and the additional bed provided was uncomfortable. However, we did enjoy a pleasant view from the 9th floor. The staff, while largely friendly and accommodating, could sometimes push too hard for participation in activities. The location was excellent for enjoying the sun and accessing Cancun's attractions, although the hotel felt a bit small. The dining options were varied and satisfying for most guests. Overall, a mixed experience in terms of room comfort and service pushiness.

The hotel had a mix of positives and negatives. The rooms were beautiful but had issues like peeling paint and an old, noisy fridge. The service was a bit hit-and-miss, with some staff being amazing while others were less friendly. Although the location was good for nightlife, it was cramped in some areas. The dining experience offered a good selection but was not exceptional. The facilities were decent but lacked modern touches.

The hotel offers spacious and always clean rooms with water and beer, in good condition. The service, although sometimes too aggressive in promoting activities, was satisfactory. The location is excellent, with beautiful views and walking distance to various attractions. The dining experience, while generally pleasing, had some interruptions in service. The facilities provided were of good quality.

For the price paid, the hotel falls short in terms of value for money, but the rooms are beautiful and clean. The service, while generally good, could be improved to cater better to guests. The location is convenient for exploring nearby attractions. The dining experience is hit or miss, with some great options but also room for improvement.

Our stay at the hotel was a mix of positives and negatives. The rooms, although in need of some updates, offered modern amenities and a 5-star standard experience. The service was exceptional, beyond what I have encountered at other hotels worldwide. The location was convenient and clean, with a lovely view to enjoy. However, there were some complaints about the room setup, particularly with beds, and the noise level next to the nightlife could be bothersome.

I had a wonderful stay at the hotel, with clean and comfortable rooms and super friendly staff. The dining experience was satisfying, offering a wide selection. The pool area was well-maintained, providing a great spot to relax. The value for money was excellent.

The hotel had a lovely location to our room and offered daily stocked fridges with optics, but the rooms were very dated with a noisy, leaking fridge and musty aircon. The service was good, although pushy at times, and the location was perfect for walking to attractions. The dining had a wide selection but closed during certain hours. Overall, a clean and comfortable stay with some room for improvement.

The hotel offers basic rooms with an opportunity to upgrade for a better experience. The staff is incredibly polite and hard-working, except for the steak house. The location provides a beautiful view and a nice spot to relax, but there are long wait times for elevators. The dining experience is fantastic with options to please everyone. The facilities are well-maintained, but there are some areas for improvement.

The hotel rooms are spacious and always clean, but they needed a couple of minor repairs. The service was especially friendly and accommodating with every question posed, except for the lack of drink offers during an 8-day stay. The location is excellent, within walking distance to the strip. The dining experience was very good with a wide selection to please everyone. The facilities are top-notch and well-maintained.